FAQ’s

This covers rainy days, excessive heat, and powerful gale force winds, all of which may necessitate event rescheduling. In instances of event cancellation or postponement due to adverse weather conditions, your funds will remain intact. Deposits or payments will be applied to the rescheduled date, or refunded if you choose to cancel due to rescheduling.

Booking games has never been quicker or simpler – do it right on our website! We have an online booking system that allows you to choose products, check availability for your event date and make payment.

Just explore the categories and games you are interested in, check availability, and add them to your cart, and proceed to checkout. It’s efficient, fast, and easy to use!

If you need more information before making a booking, please feel free to contact us via email, chat, or phone. We are here to help and make your experience exceptional.

The items in your order may be swapped or modified up to 7 days before the event, as long as exchanges are contingent on item availability.

We offer a delivery and setup service to enhance your experience. Our dedicated team will transport the games to your specified location and set them up, ensuring everything is ready for your event. Please note that there may be additional charges associated with this service, considering factors such as location, fuel, and labour. This fee covers both the delivery and collection of the equipment, providing you with a hassle-free experience from start to finish.

To confirm your booking, a 10% deposit is required. Full payment is to be submitted to Outdoor Parties 48 hours before delivery of the event. Should you need to cancel, kindly do so within 7 days of the event to avoid forfeiture. Cancellations made after this period will result in the retention of 20% of the deposit amount.

If you prefer to collect and return the items yourself, please contact our office to arrange a pick-up & drop-off time for the equipment.

Our website features a live availability search function. This enables you to easily check the availability of any item on your desired date and time. Just input your event date on the games page, and the system will promptly show the available quantity. You can then add the item to your hire cart. If the products is unavailable, it’ll display as “unavailable,” preventing its addition to your cart. If this happens, please contact our office so we can provide a solution.

Each of our games include the game rules and easy to follow setup instructions, these are designed for hassle-free self-setup. Alternatively, if you prefer to have the games set up for you, please let us know however a small fee will apply.

Accepted methods of payments are direct deposit, cash, credit card, debit card and gift cards.

The hirer is responsible for securely storing and safeguarding items throughout the rental period, shielding them from weather, pets, and animals. Please note, our furniture isn’t waterproof, and leaving it outdoors in rain is strictly prohibited. Any damage caused by wet weather will result in charges for repair or replacement.

Outdoor Parties reserves the right to request a security bond of $80 for hired items. Security bonds will be refunded upon return of the items in their original condition, and a refund will be processed within 2 business days post-event. Outdoor Parties will check the items for any damage, loss, or breakage after each hire.

Site access permits, regulatory fees and charges are the responsibility of the Hirer.

A valid Working with Children Check Certificate is available on request.